At majestywearz operated by Crowndae Innovations Private Limited. We are dedicated to offering a smooth and reliable shopping experience to our customers. We uphold principles of fairness and transparency in addressing all consumer concerns. Our Grievance Redressal Policy is designed to ensure your issues are handled promptly, professionally, and in compliance with applicable laws.  

What is a Grievance?    
A grievance is any problem or dissatisfaction arising from a product or service purchased on our platform, for which you seek a resolution. This includes, but is not limited to, issues regarding product quality or defects, incorrect or delayed deliveries, payment disputes, challenges with returns, refunds, or exchanges, dissatisfaction with customer support, and questions related to our policies.  

How to Raise a Grievance    
If you have a concern, we encourage you to contact us through our support channels. The process is as follows:  

• Visit Our Help Centre or Contact Us Page    
  Access the "Help Centre" or "Contact Us" section on our website or mobile app.    
   
• Select Your Issue    
  Choose the category or topic that best matches your concern.    
   
• Submit Your Query    
  Provide all relevant details, including your order ID, description of the issue, and any supporting documents or images.  

Once submitted, our support team will review your case and respond accordingly.  

Escalation to Grievance Officer    
If your issue remains unresolved or you are dissatisfied with the customer care resolution, you may escalate it to our designated Grievance Officer, in line with the Information Technology Act, 2000, and other applicable regulations.    

To maintain accountability and legal compliance, Majestywearz has appointed a dedicated Grievance Redressal Officer who oversees complaint resolution, ensures fairness, and addresses unresolved or escalated grievances.  

Grievance Handling Process  

• Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.    
• Unique Ticket/Reference ID: A unique grievance ID will be generated and shared for you to track your complaint status.     
• Resolution Timeline: Our team and the Grievance Officer will strive to resolve your grievance promptly, generally within 7 working days or as required by law.    
• Updates & Communication: You will receive regular updates on your grievance through your registered contact method.  

Closure of Grievance    
A grievance will be considered resolved and closed when:  

1. You receive a satisfactory solution from our support team or Grievance Officer.  
2. You fail to respond to our communications within a reasonable time after a resolution is proposed.  
3. A final resolution is communicated in line with our policies and applicable laws.  

Contact Us    
For further questions or to file a grievance, please contact us at crowndaeinnovationspvtltd@gmail.com.